Terms of Sale

1. Definitions
2. Quotation, Acceptance, Proforma Invoice
3. Prices & Currency
4. Payment Terms
5. Delivery & INCOTERMS
6. Title & Risk
7. Packing & Marking
8. Quality, Inspection, Certificate of Analysis
9. Claims, Returns, Disputes
10. Force Majeure
11. Confidentiality
12. Sanctions, Compliance, Export Controls
13. Governing Law (Pakistan; ICC arbitration for cross-border disputes)
14. Severability
15. Variation
16. Notices

9.1 Claims for short-shipment, damage in transit, or quality non-conformity must be made in writing within fourteen (14) calendar days of arrival of goods at the destination port (or final delivery point in the case of CIP / DAP / DDP shipments).

9.2 Claims must be supported by: (a) photographic evidence; (b) the batch number(s) of the affected product (as marked on each bag, carton, or master carton); (c) the Bill of Lading number; (d) where applicable, a third-party survey report by an internationally recognised inspection company (SGS, Bureau Veritas, Intertek).

9.3 PMT will respond to a properly-supported claim within seven (7) working days. Resolution may take the form of replacement product, partial or full credit note, or reshipment at PMT’s option in consultation with the Buyer.

9.4 Damage in transit under CIF / CIP shipments is covered by Institute Cargo Clauses A insurance. Claims under the policy are pursued by the Buyer against the insurer in the first instance; PMT supports the claim with all necessary documentation within two (2) working days of request.

9.5 No claim may be made for goods rejected for reasons of subjective preference where the goods conform to the agreed specification.